Simply go to
Book Online and fill out the required details. You will receive two delivery quotations, select your delivery option and proceed to address details and then create your online secure payment. You will receive two emails - the 1st will be your order summary and the 2nd, confirmation of your payment (receipt). If you select the option of us supplying your documents then these will be posted with full instructions - if posted is not selected we will email all the necessary travel documents (Air document). Please affix the supplied labels (Air document) securely to each piece of luggage using a clear document pouch or even a standard A4 plastic sleeve.
An Air Document is the posting documentation required for collection and delivery. It also contains a unique barcode (tracking number). This tracking number is vital for the safe transit from A to B, plus it will allow us to advise you where your item(s) are at a given date / time. Also it will prove vital when making any future enquiries with 1st Parcel Direct representatives.
We offer two delivery speeds - Air (Fastest) and Land (Express & most cost-effective). Both services will be revealed when creating an actual booking, you select the service that you require.
No, as long as your item is within our posting allowances as stated on the quotation page. Our system has been designed to calculate the charge for you.
All items are subjected to a weight and measurement check. If your items exceed given allowances then your item will be returned to you at the earliest opportunity. Please be aware a refund will be given minus 25% surcharge. This covers all charges for the actual return plus credit card fees accrued.
Non - EEC locations are subject to the sender supplying 6 x signed Commercial Invoices per item (this is a legal requirement).Failure to supply these vital forms will result in a refused item.
Customs and Excise can detain your item for a full customs inspection; they can also delay the transit times by as little as 1hr to 48hrs, so please calculate for this when shipping to a NON-EEC destination.
If we are supplying the documents then you do nothing.
If you choose the option of the documents to be emailed then you will be responsible for the attachment of all documentation including Commercial Invoices. The documents must be secured correctly as lost paperwork will result in a nil claim for loss or delay. Also items must be packed for safe transportation within a major carrier system.
Import duties – All items are subject to a Customs and Excise inspection and the laws for each country must be honoured. Customs have the authority and will exercise the law for contraband entry.
Warning – may be requested for payment at the point of delivery. All Customs and Excise charges are the responsibility of the receiver, not 1st Parcel Direct.
Export: Collection from any United Kingdom postcode to any worldwide business location
Import: Collection from capitals and major cities business addresses to any United Kingdom postcode
What we can’t do. Collect an import item from a residential address.
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How do I book a collection with 1st Parcel Direct?
